PRODUCT

What is broadband?

A high-speed internet connection, transmitting large volumes of data at speeds greater than dial-up.

What is PLDT myDSL^W?

PLDT myDSL-W is a broadband internet connection that runs on a fixed wireless solution to serve areas that doesn’t have DSL copper facilities.

Is this faster than a dial-up connection?

Yes. Dial-up connections offer only up to 56 kbps while PLDT myDSL-w offers up to 3 mbps.

Can I connect it to more than one computer?

Yes, depending on the subscribed package. But you have to network your own computers.

Do you offer email addresses?

Yes. The email address will be "username@pldtdsl.net". The number of free email address will depend on the package

Is there a lock-in period for PLDT myDSL^W?

All PLDT myDSL-W comes with a 12 month lock-in period.

How much is the pre-termination fee?

The pre-termination fee is 3 times the monthly service fee of the subscribed package.

What will be installed in my home?

There are two (2) major components of a PLDT myDSL-W connection: the antenna, which may be indoor- or outdoor-mounted, and the subscriber unit.

The PLDT myDSL-W Indoor/Outdoor Antenna – The antenna should be appropriately located with “near line of sight” from the nearest cell site. Typically, the roof of your office building or an office window is the best location. There are two (2) types of antennae: the 16dBi Outdoor Unit Antenna, 13.5” x 13.5”, which may be conveniently placed by a window inside the office or outside on the roof. Alternatively, the roof-mounted 24dBi Outdoor Antenna Unit may be installed if a high-gain antenna is required. There are several mounting options that can be supported to ensure that the antenna will unobtrusively blend in your office environment.

(Indoor/Outdoor Antenna)

Indoor Subscriber Unit – The subscriber unit is a small piece of equipment, weighing only 2 lbs. with dimensions of 8.6” x 1.4” x 6.9”, with Ethernet ports connected to the antenna and the network routers. This connects your PC to the PLDT myDSL-W Indoor/Outdoor antenna via a Foil Twisted Pair Cable or Foil Screened Twisted Pair (FTP Cable – Same one used in LAN connections) through a Cable.

(Indoor Unit)

Will the rain affect the PLDT myDSL^W service?

No. PLDT myDSL-W was designed to provide reliable service in all types of weather conditions.

Where is PLDT myDSL^W available?

PLDT myDSL-W is available nationwide.

Where do I apply for my PLDT MyDSL^W connection?

You can apply through PLDT 171, PLDT Business Offices and any accredited PLDT Sales Agent. You may also apply on-line by logging on to www.pldtdsl.com or www.myPad.net.

What are the application requirements?

Letter of Authorization (If not the subscriber on record)
Valid ID
Proof Income
Signed Customer Information Sheet
Signed Waiver Form

What are the system requirements?

OS (Windows 98, 2000, ME or XP, Mac 7.7 up. Linux 2.2.12
Processor (Pentium III up or its equivalent)
50 up Hard Drive Space
128 MB Ram or higher memory
10-Base-T Ethernet/Lan Card
CD-ROM drive, USB port, Sound Card, Speakers, Video Card (at least 4 MB)

How long does it take to get connected?

Upon submission and completion of the application requirements, installation will be scheduled within 5 working days.

How will I be Billed?

Your PLDT MyDSL-W service will be billed through your regular PLDT Landline Bill.

Where can I pay for my PLDT^W service?

PLDT Business Office
Accredited Bayad Centers
Accredited Credit Cards and ATMs
Over the Counter Transactions at Accredited Banks

What happens if I fail to pay my bill?

Failure to pay on the prescribed due date will lead to temporary service disconnection. Internet access can only be restored upon full payment of the amount due.

What is the Customer Service Hotline of PLDT myDSL^W?

For Billing Inquiries & Other Requests: 171

For Repair Concerns: 672-7288 or 1-800-10-672-7277 (toll-free)

Can I upgrade/downgrade my PLDT myDSL^W package?

Yes, simply call 171 or visit any PLDT Business Office. For downgrading, there will be a service charge of P5000.

Can I transfer my PLDT myDSL^W service to another location/address?

Yes, simply call 171 or visit any PLDT Business Office. There will be a service fee of P1500.

TROUBLESHOOTING GUIDE

I forgot my User Name and Password!

If you cannot log-in because you forgot your username and password, you may call our Customer Care Hotline: 672-7288 or 1-800-10-672-7277 (toll-free) .

Upon conformation of some personal details, you will be issued a Temporary Password. It is advised that you change your password within 24 hours.

I can't browse! I always get the Customer Portal when I open my web browser!

Upon the installation of your Internet connection, your homepage is automatically set to the Customer Portal. If you can’t browse other sites such as www.google.com or www.yahoo.com, try the following:

Check for News and Updates in the portal if there is an advised Service Interruption for the day. Try closing and opening your browser a few times. If none of these explain your problem, call the Customer Hotline: 672-7288 or 1-800-10-672-7277 (toll-free).

I can't browse! I can't even go to the Customer Portal!

Check if the unit has power. The Power-Over-Ethernet (PoE) has a Light Emitting Diode (LED) which indicates power. Next, check if the cables are properly connected to the PoE. The UTP cable connected to Data Out should be connected to the MyDSL-W Unit while the UTP cable connected to the Data In should be connected to the Network Card of your computer.

Check if your computer is using Dynamic Host Configuration Protocol (DHCP). To do this, right click Network Neighborhood icon to open the network neighborhood status window. Choose Properties button to open the Local Area Network (LAN) Property Window. In the upper portion of the LAN window, choose configuration tab then locate Internet Protocol (TCP/IP). Highlight TCP/IP. Click the Properties button to open the TCP/IP properties window. Choose IP Address tab, select Obtain an IP Address Automatically. Select Obtain DNS Server Address Automatically (For Windows 2000 & XP). Choose DNS tab, select Disable DNS (For Windows 9x, ME, NT). Click “OK”. Restart your computer after initiating the configuration (For Window 9x & ME).

If you still have no connection, call the Customer Care Hotline: 672-7288 or 1-800-10-672-7277 (toll-free).

I got disconnected

In the View Transaction History option in the Transaction Menu, you will see the details of all the Activation Keys you have used up, including the current one that you are using. If it falls past the Validity Date, or if you failed to pay you Monthly Service Fee on or before the due date, then it means that your service is temporarily disconnected. You may call Customer Service Hotline 171 for your billing concerns.

After settling your dues, you will be given a new Activation Key. Just Log-in to the Customer Portal, click Load an Activation Key. Key in the 16 digit Activation Key, log-out and continue enjoying your DSL^W connection.

My connection is too slow!

Make sure that you have no other application running like Kazaa, Windows Auto Update, etc. User bandwidth testing websites like www.pldtplay.com to test your internet speed. If connection is still slow, call Customer Care Hotline: 672-7288 or 1-800-10-672-7277 (toll-free).