INDUSTRY TRENDS

THE CALL CENTER EXPLOSION
Sponsored by Convergys Philippines
www.convergys.com.ph

One of the reasons why our economy is holding on despite the a lot of difficulties is the emergence of call centers. The call center industry opens up a whole chunk of employment opportunities for Filipinos. Bringing jobs that are the most in-demand in the country, the call center industry generates tons of money for the country's economic stability. According to the site resources of World Bank that foresees the Philippines as one of the leading destination for Business Process Outsourcing (BPO) services, the industry maintained its growth performance compared to 2004. The revenues from call centers grew by 5.3% in the second quarter following a 4.6% growth in the first quarter of 2005.

The call center industry has produced a good number of professionals who are well equipped with the necessary skills needed not just to communicate with the clients but also to be able to provide quality service for them.

At present, the City of Makati and the Ortigas Center are two witnesses in the booming of the industry. These two focal points of call centers have become melting pots for young professionals who are given the opportunity to offer necessary solutions for customer-related queries and services.

What's good about this industry is the fact that they unlock a lot of job openings for the people. The call center provides an alternative option of employment to individuals who want to venture into a new workplace that carries new challenges. Call center agents applying for the position endure stringent screening processes and strict training o execute specialized tasks required by the company. The call center industry seeks out potential agents who possess the necessary qualifications required for the job. Aside from this, call centers have become an avenue for undergraduates and fresh graduates who can competently deal with customer relations. To date, the industry hires about 3,000 call center agents per month.

One of the top call centers in the country today is Convergys, which is known for its world-class resources and high-quality services it provides to their clients. Convergys prides itself with its expertise in customer relations, which helps in creating valuable relationships between the clients, its customers and the employees. With the headquarters situated in Ohio, USA, Convergys reaches out to top communications, financial services and technology companies through their contact centers and offices in Canada, Latin America, Europe, the Middle East and Asia.

Convergys offers services on billing, customer care and human resources solutions with the use of advanced customer and information management technologies and high-end processes.

Convergys boasts of competent customer service representatives who have a deeper understanding of customer-related queries to be able to respond to specific customer needs. Convergys opens its door to qualified individuals and unlocks opportunities of employment to those who desire to have a career and personal growth.